Archive for January, 2010
Twittering May Have Impact at Box Office – Virtual Word of Mouth may influence potential audiences brutally quickly – http://ow.ly/12bxY
“Are promoters free to choose who they want to do ticketing, or are they bound by venue agreements they had no say in?“
It seems hard to believe that we may be seeing the start of the end of venue exclusive contracts for ticketing
Justice Department Approves Ticketmaster-Live Nation Deal, But Imposes Some Conditions – WSJ.com http://ow.ly/10K96
“Bremen, Germany-based CTS said that the U.K.’s Competition Commission, which cleared the merger in December, didn’t let it “respond intelligently” to the argument for approval and made incorrect market assessments, the Competition Appeal Tribunal said in an application summary posted to its Web site.“
“Before announcing the Ticketmaster merger, Live Nation had signed an agreement with CTS to handle ticketing for concerts in the U.K. In its provisional ruling, the Competition Commission warned the deal could “severely inhibit” CTS’s entry into the British market.“
“When it dropped its opposition to the merger in December, the commission concluded it would “make little difference to the prospects of Eventim’s success in the U.K.” and “have little scope to affect Eventim.”“
Five of 10 top retail service providers don’t operate any stores.
The list of retailers picked by consumers as tops at customer service in the National Retail Federation/American Express (AXP) Customer’s Choice Survey, is dominated by Internet-based retailers..
“It demonstrates that consumers define customer service today in a way that’s a good deal different than the traditional characterization would have it.“
Personal service may not be delivered in person any more! Consumers may increasingly prefer shopping from home and when they want or need to.
This is an interesting indication of consumer preference and warrants questioning whether counters are as important as assumed.
Maybe the commonly cited ”need” for ticket counters is more a case of poor online ticketing interfaces and solutions currently, more than a consumer preference to service delivered in person at the counter?
“In recent weeks, several consumer protection and advocacy groups have stepped up efforts to oppose the deal, which they believe would adversely affect the live entertainment and ticketing industries by giving the two marketplace giants too much control over the concert landscape. The two companies counter that the deal will help fix a broken live entertainment industry and create an ‘artist-driven’ entity that is necessary to provide ‘a full-service connection between artists and fans.‘”
This ignores the fact that the majority of the marketplace will be controlled by one entity.
“Executives for the two companies argue it creates a new business model in the music industry decimated by a 50 percent drop in album sales since 2000. Instead of sales of physical albums, the business will be centered around concerts, where global ticket sales more than doubled in the past decade to $4.4 billion in 2009, from $1.7 billion 2000, according to Billboard.“