Archive for April, 2010

“He who dies with the most toys wins,”

Irving Azoff wins!

Azoff has “won often over the years, but his biggest victory might well have come on Jan. 25. That day, the Justice Department blessed a merger between Ticketmaster, the ticketing giant that Mr. Azoff has led since 2008, and Live Nation, the world’s largest concert promotion company.

Great article in the New York Times that summarises a lot of the personalities and politics involved in the creation and subsequent efforts at justification of the creation of  a monopoly on a grand scale with the vertical integration of the live entertainment industry.

28 April, 2010 at 10:17 am 1 comment

Patently travel is on the drawing board @ Apple as well …

Hot on the tail of news about  Apple’s potential move in to entertainment ticketing with Concert Ticket + comes iTravel: Apple’s Future Travel Centric App for the iPhone.

If Apple can solve the additional security related issues for travel there seems to be little stopping them cleaning up event ticketing.

Well, other than platform ubiquity and venue exclusive contracts ;-)

23 April, 2010 at 1:07 pm Leave a comment

Free Postage … Go Figure

An amusing post on THE CONSUMERIST: Shoppers bite back tagged amongst other things as “WTF” 

Ticketmaster Charges You $2.50 To Print Your Own Ticket, $0 For Mail

I have always been entertained by TM’s use of the term “convenience fee” and one reader quipped this was a “Because we can” fee.

It is interesting that box offices conventionally charge for postage as it is an extra external cost, yet in this instance TM is prepared to wear that cost internally to the price for its service. Yet it is charging consumers extra for the ‘convenience’ of printing the ticket themself?

This makes no sense from a cost recovery perspective and can only be seen as opportunistic. The excision of a postage cost does however reinforce the fact that it may well be time for all box offices (particularly non-agency operations) to remove these extra add-on fees. As Roger Tomlinson once said, you are not charged for freight when you buy a pair of underwear, it is incorporated in the one price.

The industry convention evolved to charge additional charges, maybe it is time to revisit that as other industries already have particularly with the advent of online self-service alternatives. Maybe TM is potentially leading the way this time that will end up with “ALL IN PRICING”?

22 April, 2010 at 10:10 am Leave a comment

MySpace Quietly Enters the Ticketing and Events Market Too

It is early days, but rather than revamp MySpace completely, owners News Limited have decided to develop the early entrant to Social media bit by bit.

They have just launched  “MySpace Events, a calendar and ticketing platform that allows artists and fans to create and share events. Each event appears inside the user’s MySpace calendar, including any from Facebook thanks to a growing implementation of Facebook Connect; and  they can be shared on their MySpace Stream, Facebook pages, on Twitter, and via tiny url.

Interesting aspects of this are as follows:

  1. The strategy is based on less of an island and opening doors to other sites and networks
  2. MySpace Events allows linking to third party ticketing which is interesting given that another member of the News Limited family Moshtix has just licenced AudienceView software. So we could see another major entry to ticketing and related services.

MySpace Launches Events & Ticketing Platform

Just when you thought it was safe to go back to the box office …

21 April, 2010 at 10:10 am 2 comments

Apple is patently on the move into ticketing

Concert Ticket +

Some journalists have suggested “move over Ticketmaster”.

I am not so sure that this will stop TM and LN in their tracks, but on the back of the MySpace offering ticketing and event related services, Apple’s Concert Tickets + is cause for concern at the very least. Afterall their track record at innovation and leap frogging extant competitive offerings is pretty impressive.

The Apple patent is discussed in detail here.

It is proposing to completely do away with hard or paper tickets and deliver the ‘ticket’ electronically and the article details system architecture, electronic ticket management, kiosk delivery, wireless delivery and interaction via NFC and RFID (removing the need for scanning and turnstiles) and seat views.

It is very interesting that they have already considered other possibilities beyond concerts, including: Sports (of course), Weddings invitations and Conference accrediation, School events and so-on. Oh and of course, they have also incorporated merchandise, music and catering value added expenditure.

On second thoughts, be afraid Ticketmaster and Live Nation be very afraid. This is one business you won’t be able to just buy to remove competition in the market.

19 April, 2010 at 9:00 pm 3 comments

Ticketmaster Retreats from China

So it appears that Ticketmaster has taken the opportunity of disguising  a tactical retreat from China under the fuss surrounding the Live Nation merger. After buying local promoter and ticketer Emma Entertainment to gain a foothold in the Chinese market in advance of the Olympic Games, Ticketmaster has suffered some hard lessons. Some of the promoter related problems included Bjork singing a Tibetan independence song and cancellations of concerts by Oasis and Celine Dion.

However the biggest egg on face incidents were the ticketing related failures of the Ticketmaster systems powering the Olympics ticket sales that fell over several times.

Ticketmaster China admitted defeat and closed its doors very quietly in February this year. Although, maybe TM had taken all it wanted by then by being involved in the Beijing Olympics? 

 Ticketmaster Uses Olympics To Woo China

15 April, 2010 at 12:41 pm Leave a comment

Mobile Ticketing Starting to Gain Traction

Festival goers go mobile – Trinity Mobile provides mobile ticketing for UK festivals

After a surge in airline mobile tickets Trinity mobile is moving on to music festivals building on its penetration of the night club market.

Everyone is rarely without a mobile phone these days and fraud and security seem to be key selling points for this new ‘ticket medium’. However, I am sure Ticketmaster will try and persuade us with the assertion that mobile tickets cut out touts and the ‘illegal’ secondary market. 

Trinity Mobile supports all the major 2d and 1d barcode standards (QR Code, Datamatrix, Aztec, EAN, UPC and more), so a wide range of scanners are supported.

7 April, 2010 at 10:39 am Leave a comment

The rise of the API

@artfulmanager API = application programming interface

Web 2010 is the ‘get rid of pages and glue APIs and people together’ era.” Robert Scoble on Scobleizer - Exploring the 2010 Web.

… time- and place-based information is increasingly delivered through APIs, and consumers will increasingly expect to find what they’re looking for through these connections rather than through Google and individual web pages.

… the rise of the API is more evidence that hoarding, controlling, or constraining essential access to your organization is a strategic blunder. If your calendar only lives on your system, on your web site, and for your direct visitors, it will turn into a ghost town. If your ticketing is limited to your box office, your phone staff, or even a single provider, you’ll be making it harder for audiences to buy.”

Access more of Andrew Taylor’s thoughts on the Rise of the API

6 April, 2010 at 5:20 pm Leave a comment


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