What are the top CRM trends for 2011?
15 August, 2011 at 12:47 pm Tim Roberts ARTS Australia Leave a comment
In this small survey of expert opinion 2011 Trends Report: Customer
Relationship Management (CRM), FOCUS suggests seven major trends:
- Integration of CRM with all communications channels
- Social CRM adoption
- Increased use of analytics
- Integration with mobile devices
- Increased awareness over privacy of CRM data
- Migration of CRM products to the cloud
- Increased emphasis on customer lifecycle management
You will need to go through a quick registration process on the FOCUS site to access the paper.
Entry filed under: CRM, Online, Web 2.0. Tags: CRM, Mobile, Mobile Web, Online, Web 2.0.
Trackback this post | Subscribe to the comments via RSS Feed