Posts filed under ‘Paperless’

In Mobile Payments, It’s PayPal 2, Google 0

Even more talk about turning your phone or mobile device into a payment system, or electronic wallet. It looks like the mobile commerce area will be the next big thing, very soon!

I am not so sure about the discussions regarding cheques, but there is plenty more to watch in the competition between PayPal and Google. Nothing like a  bit of competition to spur innovation.

I am intrigued that Google is heading down the device specific path with the Checkout payment system for its Android phones. Surely one thing we have learnt by now is the importance of openess and ubiquity, maybe not, it seems the pursuit of competitive advantage and domination overcomes such logic each time.

Although there is “rumored talks between PayPal and Google to make PayPal a payment option for buying apps on Google’s Android phones. PayPal is the payment system behind Research In Motion Ltd.’s BlackBerry App World and is an option for buying apps on Apple’s iPhone.

One to watch for the nfp sector – PayPal, a unit of eBay Inc., will add a charitable-donation feature to its app for Apple Inc. iPhones

READ FULL ARTICLE ONLINE In Mobile Payments, It’s PayPal 2, Google 0

30 August, 2010 at 10:05 am Leave a comment

Forget the iPhone as a ticket, maybe use your credit card?

Soon after the announcement of the potential of iPhones as tickets comes the announcement from Visa that it is rolling out its variation on admission control. We are heading toward systems one way or another that validate an admission by a unique identifier attached to the source transaction, as opposed to an anonymous paper ticket. The next big step will be the widespread adoption of scanners at the point of entry at venues. Stay tuned for innovation and commodity pricing to accelerate adoption there.

Visa has already implemented multi-application prepaid cards around the world that enable card use for personal identification, building access, health care and government benefits, medical and school discounts, and money transfer.

Of relevance here is that the multi-application prepaid cards can be used for admission to ticketed events.

Visa is launching the card in conjunction with this month’s 2010 Youth Olympic Games held in Singapore. The cards were used for admission to the event’s Aug. 14 opening ceremony, and will also be used for entry to Thursday’s closing ceremonies.

An important aspect is that the Visa prepaid cards allow funds from different sources (ie different agents, promoters, venues and events are possible) to be used on the same card.

It looks like Visa is looking to innovation to support its business as it finds the marketplace changing rapidly. “Visa says 70 percent of the transactions it handles are now made with debit or prepaid cards.

READ FULL ARTICLE ONLINE New Visa card can be used for transit, ticketing

27 August, 2010 at 11:54 am 1 comment

Apple Adds to Future Ticketing Potential of the iPhone

Adding weight to a previous posting Apple is patently on the move into ticketing comes the announcement that Apple has hired an expert in NFC or described as “one of the big go-to guys if you’re interested in cell phone payment systems“.

Near-Field Communications (NFC) has been applied to public transport for contact free ticketing amongst other things. Qantas is trialling it at Perth Airport currently. “ NFC uses very short-range radio signals to send data between two system, typically with a flat spiral metal antenna–this is concealed inside those smart train tickets (or member card), since it’s both cheap and flexible.

The difference is that developing this for iPhones may offer greater functionality and new service levels and services: “In high-tech NFC implementations, the antenna is hooked up to something much more powerful like a smartphone. When the phone is placed on or over an NFC sensor pad, much more complicated data can then be sent between the two systems, with data going to and from the phone.

NFC tech has been available for years, but it’s only really taken off in a few markets–like Japan–since the benefits have been pretty much limited to its contact-free nature. But now, with smartphones becoming the norm, the cleverer uses of NFC could mean the tech is about to explode into usefulness …

Apple Hire Wireless Payment Guru, Prepare for iPhone Credit Cards

18 August, 2010 at 10:10 am 2 comments

The World of Ticketing Options

Helping Nonprofits Make Smart Software Decisions

Laura Quinn of idealware has made a start at an overview of system options for ticketing.

The categorisation of system options is interesting:

  1. General Admissions Ticketing
  2. Stand-Alone Solutions for Reserved Seats
  3. Integrated Constituent Tracking and Ticketing Solutions
  4. Solutions Specializing in Commercial Venues

A few of the comments made for interesting reading and warrant further exploration for anyone considering a new solution:

  • EventBrite or BrownPaperTickets both integrate with Salesforce.
  • Patron Technologies has just launched PatronManager which is built on top of the Salesforce platform to include reserved seating ticketing and box-office functionality.  It’s an interesting option especially for small to medium sized organizations who have a number of constituents to track in addition to their patrons.
  • Blackbaud’s The Patron Edge also provides box office functionality, with some ability to integrate into The Raisers Edge.” It seems rather shortsighted that The Patron Edge only supports some integration with The Raisers Edge with the naming as part of a suite suggesting full integration. The Patron Edge is just a rebadged third party product TopTix from Israel. Not dissing TopTix, but The Patron Edge is still only version 3 of this software.
  •  Tessitura, the “Cadillac of the arts management world.”  That has unfortunate connotations in Australia ;-) “It’s a complex system that’s much more appropriate for organizations with multi-million dollar budgets than for small ones — it requires considerable customization, training, and staff time to use.

Some issues that have not been addressed are Social Media integration and Mobile Web interfaces, but this article is just making a start.


8 August, 2010 at 12:38 pm 2 comments

Ticketmaster Chief Wants More Transparency

The elephant in the room is the service fee, … The data says you sell more tickets when you bundle it all in.” – Ticketmaster CEO Nathan Hubbard

I am sorry but I have to feel very cynical about Hubbard Suggesting or even blaming “practices that insult buyers’ intelligence” for the softening of demand for live events.

He, as CEO of the largest ticketing company worldwide, is soley responsible for the practice of add-on fees for ‘convenience’ through to charges to print your own tickets.

Surely, even they get embarassed by the self-serving nature of such contradictory nonsense.

READ FULL ARTICLE Ticketmaster Chief Wants More Transparency>>

25 July, 2010 at 4:36 pm Leave a comment

Restrictions of Paperless Tickets Policed

The State of New York has set an interesting precedent enacting a law that requires artists, promoters, sports teams and venues to purchase traditional paper tickets if the seller does “not allow consumers to transfer their tickets independent of the operator.

Transferability is the issue here and the right of consumers to pass on the right to attend an event if they so choose and to whomever they choose.

It is interesting that the technological innovation of paperless ticketing has been hijacked by Live Nation Entertainment as a means to block the secondary market. I am not commenting on the validity of the secondary market and the potential downsides of scalping and touting. However, it is a good start that the rights of consumers are being protected here, the right of transferability.

In addition, strategic limitations upon the increasing market power of Live Nation Entertainment can not be a bad thing. Great concern has been expressed over the dominance of the vertical integration of the Ticketmaster ticket agency and the Live Nation venue and artist management business. While the merger has been approved, it makes no sense to also allow Ticketmaster monopolise the control, of inventory down to the individual consumer level.

Lets hope that the issue of the secondary market is not used by Ticketmaster and Live Nation to justify a reduction in the rights of consumers.

READ FULL ARTICLE ONLINE NY Law Puts Restrictions on Paperless

19 July, 2010 at 11:44 am Leave a comment

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