“Sistic is appealing against the Competition Commission of Singapore’s (CCS) finding last year that it had abused its dominant position to block other firms from competing. It is also seeking to reduce the S$989,000 fine imposed by the CCS.”

It is not only the ability to book tickets through FB but the whats on listing and with the iframe integration I only needed to set it up once and it is always up to date.

Good to hear from you.

Others may be best placed to provide an answer on the security or otherwise of an iframe implementation.

My guessstimate is that whether offering a booking process online on its own or framed in a Facebook page is similar. The area of potential impact is the actual level of integration with Facebook via API or similar.

Tim

As far as ticketing integration goes, I think these things are good, but really they’re just links from FB back to the venue’s main website. There’s nothing new about that – links from status updates or from FB event descriptions do much the same thing. The only arts venue I’ve seen go the whole way is Lichfield Garrick who’ve iframed the whole ticket pathway into a custom tab, and I’m not sure I’m entirely convinced by.

I am very interested to hear more about the integrations with SRO/Patron Edge/Top Tix/TicketServ.

I have heard some describe Raiser’s Edge as more of a fundraising and development solution than a fully featured CRM solution. But then again, most arts and entertainment organisations don’t need a fully featured CRM solution. Just some extra functionality to better handle: various constituent types, individual/organisation associations and task scheduling with staff allocation/buisness rules would keep a vast majority or organisations a lot happier than they are now. But the crunch is – integrated with their ticketing solution.

What do you reckon?

Tim

Independent Comment:

Tess. maybe a sector leader, but it is not a technology leader.

The advantage of an established CRM is surely that you benefit from the fantastic benefits in that field. True, Ticketing ought to have CRM functionality, but I have yet to see a mature CRM function set within a mature ticketing solution (or vice versa). Aside from Ticketing, the other gap in CRM is usually retail/catering. If you integrate several best of breed solutions – E.g. Ticketing, CRM and Retail, you have risk when it comes to Upgrades. If you select a single CRM and Ticketing solution, you will see CRM functions prioritized alongside Ticketing – they will begin to compete with each other for space on the roadmap.

As you know – Blackbaud offer integrations to the Blackbaud CRM.
Our own ticketing solution remains SRO/The Patron Edge.

In addition venues have integrated ENTA and Gamma Dataware to the Blackbaud CRM.

I will check in with my international colleagues around the integration between other CRMs and the SRO solution.

Kieran

I do wonder at the level of integration to take a transaction engine to full CRM functionality without a re-write to address the more complex system architecture required. The risk is yet another bolt-on of limited functionality.

Some interesting perspective from the article:

“The company had the resources to build the functionality in-house, he added, although some clients do use outside CRM vendors such as Salesforce.com (NYSE: CRM).”

“There are 200 people who work for Paciolan and about 80 percent of us are technologists. We knew we could do it and we know our customers better than anyone else, so we knew what they needed,“.