Posts filed under ‘Paperless’

Role of agencies diminishes as online matures?

Yeah alright, the article below is about travel.
Role of travel agencies diminishes as online travel matures

However, it does raise some interesting points that are relevant considerations for entertainment ticketing online.

…travel agents may well have to find other innovative ways to be of some value to travellers.  However, in a country where a culture of full service prevails, the role of agencies is not expected to dissipate any time soon.”  The same can not be said of ticket agency outlets with the rapid adoption of online ticketing for entertainment and sport, even with the cheeky charges for to serve yourself and even print the ticket yourself.

Online bookings can yield up to seven per cent savings and are alluring to price sensitive customers.” It is a shame the same does not apply for entertainment and sport bookings online. Afterall it is ‘self service’.

It is an interesting prespective that online booking reduces costs for merchant and consumer and facilitates”… dynamic pricing, a practice for which the airline industry is notorious …  allows consumers to balance their own ticket features and pricing.

5 November, 2010 at 4:50 pm 1 comment

RIP wallets, long live the mobile

the days of the plastic credit card are numbered” – Dr Hugh Bradlow, Chief Technology Officer, Telstra.

At an Australian Information Industry Association (AIIA) panel he has suggested that the “mobile phone is rapidly turning into our wallet and our keys with technology like near-field communication,

RIP wallets, long live the phone

This appears in keeping with trends we have been noticing and commenting on as below:

It just seems to be a matter of when …

8 October, 2010 at 11:45 am 1 comment

This is your mobile ticket

We have heard of a fair few different mobile ticket options now using different methodologies from 2D to 3D and so-on.

What I find really interesting is how many are coming into the market and the best bit of all is that they are all adding their own unique features. From that will spring all sorts of unique innovation!

By way of example, I was intrigued by some fatures that San Francisco start-up MogoTix offers:

The system can let multiple organizers see who’s checked in, broadcast the names of guests as they arrive and send out alerts to guests a few hours before the event.

These sort of things may not appeal to everyone, but I love the fresh thinking and the application of the technology in new ways.

In actual fact, announcing guests “on arrival at the Ball” may have been around for centuries, but who is to say that in a social media world with its ever connected constituents that this may be as relevant today to Lady Gaga’s Little Monsters as to … the court in other fairytales like Cinderella?

Sending out alerts to guests a few hours before the event, why stop there? Send them out warnings about car park capacity, or a special offer at the in-house bar or restaurant or a special deal after the show and so-on. I know that some organisations have requested functionality to warn subscribers so they don’t forget that they have seats for a show the following week. Maybe the secret of good service is timely, relevant communication, whatever the medium.

24 September, 2010 at 5:28 pm 1 comment

In Mobile Payments, It’s PayPal 2, Google 0

Even more talk about turning your phone or mobile device into a payment system, or electronic wallet. It looks like the mobile commerce area will be the next big thing, very soon!

I am not so sure about the discussions regarding cheques, but there is plenty more to watch in the competition between PayPal and Google. Nothing like a  bit of competition to spur innovation.

I am intrigued that Google is heading down the device specific path with the Checkout payment system for its Android phones. Surely one thing we have learnt by now is the importance of openess and ubiquity, maybe not, it seems the pursuit of competitive advantage and domination overcomes such logic each time.

Although there is “rumored talks between PayPal and Google to make PayPal a payment option for buying apps on Google’s Android phones. PayPal is the payment system behind Research In Motion Ltd.’s BlackBerry App World and is an option for buying apps on Apple’s iPhone.

One to watch for the nfp sector – PayPal, a unit of eBay Inc., will add a charitable-donation feature to its app for Apple Inc. iPhones

READ FULL ARTICLE ONLINE In Mobile Payments, It’s PayPal 2, Google 0

30 August, 2010 at 10:05 am Leave a comment

Forget the iPhone as a ticket, maybe use your credit card?

Soon after the announcement of the potential of iPhones as tickets comes the announcement from Visa that it is rolling out its variation on admission control. We are heading toward systems one way or another that validate an admission by a unique identifier attached to the source transaction, as opposed to an anonymous paper ticket. The next big step will be the widespread adoption of scanners at the point of entry at venues. Stay tuned for innovation and commodity pricing to accelerate adoption there.

Visa has already implemented multi-application prepaid cards around the world that enable card use for personal identification, building access, health care and government benefits, medical and school discounts, and money transfer.

Of relevance here is that the multi-application prepaid cards can be used for admission to ticketed events.

Visa is launching the card in conjunction with this month’s 2010 Youth Olympic Games held in Singapore. The cards were used for admission to the event’s Aug. 14 opening ceremony, and will also be used for entry to Thursday’s closing ceremonies.

An important aspect is that the Visa prepaid cards allow funds from different sources (ie different agents, promoters, venues and events are possible) to be used on the same card.

It looks like Visa is looking to innovation to support its business as it finds the marketplace changing rapidly. “Visa says 70 percent of the transactions it handles are now made with debit or prepaid cards.

READ FULL ARTICLE ONLINE New Visa card can be used for transit, ticketing

27 August, 2010 at 11:54 am 1 comment

Apple Adds to Future Ticketing Potential of the iPhone

Adding weight to a previous posting Apple is patently on the move into ticketing comes the announcement that Apple has hired an expert in NFC or described as “one of the big go-to guys if you’re interested in cell phone payment systems“.

Near-Field Communications (NFC) has been applied to public transport for contact free ticketing amongst other things. Qantas is trialling it at Perth Airport currently. “ NFC uses very short-range radio signals to send data between two system, typically with a flat spiral metal antenna–this is concealed inside those smart train tickets (or member card), since it’s both cheap and flexible.

The difference is that developing this for iPhones may offer greater functionality and new service levels and services: “In high-tech NFC implementations, the antenna is hooked up to something much more powerful like a smartphone. When the phone is placed on or over an NFC sensor pad, much more complicated data can then be sent between the two systems, with data going to and from the phone.

NFC tech has been available for years, but it’s only really taken off in a few markets–like Japan–since the benefits have been pretty much limited to its contact-free nature. But now, with smartphones becoming the norm, the cleverer uses of NFC could mean the tech is about to explode into usefulness …

Apple Hire Wireless Payment Guru, Prepare for iPhone Credit Cards

18 August, 2010 at 10:10 am 2 comments

The World of Ticketing Options

Helping Nonprofits Make Smart Software Decisions

Laura Quinn of idealware has made a start at an overview of system options for ticketing.

The categorisation of system options is interesting:

  1. General Admissions Ticketing
  2. Stand-Alone Solutions for Reserved Seats
  3. Integrated Constituent Tracking and Ticketing Solutions
  4. Solutions Specializing in Commercial Venues

A few of the comments made for interesting reading and warrant further exploration for anyone considering a new solution:

  • EventBrite or BrownPaperTickets both integrate with Salesforce.
  • Patron Technologies has just launched PatronManager which is built on top of the Salesforce platform to include reserved seating ticketing and box-office functionality.  It’s an interesting option especially for small to medium sized organizations who have a number of constituents to track in addition to their patrons.
  • Blackbaud’s The Patron Edge also provides box office functionality, with some ability to integrate into The Raisers Edge.” It seems rather shortsighted that The Patron Edge only supports some integration with The Raisers Edge with the naming as part of a suite suggesting full integration. The Patron Edge is just a rebadged third party product TopTix from Israel. Not dissing TopTix, but The Patron Edge is still only version 3 of this software.
  •  Tessitura, the “Cadillac of the arts management world.”  That has unfortunate connotations in Australia ;-) “It’s a complex system that’s much more appropriate for organizations with multi-million dollar budgets than for small ones — it requires considerable customization, training, and staff time to use.

Some issues that have not been addressed are Social Media integration and Mobile Web interfaces, but this article is just making a start.


8 August, 2010 at 12:38 pm 2 comments

Older Posts Newer Posts

FULL HOUSES – Turning Data into Audiences

Exploring the CRM and audience development potential of ticketing and the customer database.

Enter your email address to follow FULLHOUSES and receive notifications of new posts by email.

Join 1,085 other followers

Ticketing Professionals Conference



Get every new post delivered to your Inbox.

Join 1,085 other followers

%d bloggers like this: